Question 1

Customer Service Information

Accepted Answer

For all questions and concerns, please use the 'Contact Us' section of our website or email us at envyinches@gmail.com and allow us 24-48 hours to respond. We will not be responding to DM's on social media.

Question 2

Shipping Policy

Accepted Answer

Processing and Shipping:
 
Processing takes 3-5 business days. After your order is processed you will get an email notification that it has been shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.)
 
Domestic Express Shipping is 2-3 Business days depending on your location.
 
All Packages Delivery is with the FedEx or USPS. Business days are Monday-Friday.
 
Shipping Delays:
 
For your convienence, it's always advisable not to wait until last minuite to place your order. If you have a deadline, hair appointment, or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we recieve from out shipping carriers We are not responsible for late shipments due to Covid-19 delays, incrament weather, natural disasters, or carrier delays. Please keep in mind, holidays do not count as business days and should be considered when calculating shipping times. 
 
We entrust our carriers to deliver your package on time. If your package is delayed we will not offer a reimbursment of shipping charges. If you need additional information, please contact us at envyinches@gmail.com

Question 3

Exchange Policy

Accepted Answer

To insure a quick delivery all orders are processed daily. Orders cannot to be altered or changed once your payment is complete. However, if you have any questions or concerns regarding your order please contact us by email at envyinches@gmail.com and we will try our best to assist and accommodate you!

Question 4

Refund/Cancellation Policy

Accepted Answer

At Envy Inches, we maintain a very high level of quality assurance. All of our hair goes through a rigirous process to make sure you are recieving the best quality products possible. All hair orders are thouroughly inspected before shipping. It is our primary focus to make sure you are completly satisfied. Due to the nature of out products, all sales are final.

Question 5

Privacy Policy

Accepted Answer

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from envyinches.com (the “Site”). 
 
Personal information we collect:
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 
We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”. 
 
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 
 
How do we use your personal information? 
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
- Communicate with you; 
- Screen our orders for potential risk or fraud; and 
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services that you might be interested in.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 
 
Data retention:
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 
 
Changes:
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 
 
Contact us:
For more information about our privacy practices, if you have questions or concerns, please contact us by e‑mail at envyinches@gmail.com

STORE POLICIES & FAQs

Customer Service Information

Shipping Policy

Exchange Policy

Refund/Cancellation Policy

Privacy Policy